Where do support requests go?
Member support requests go to the concierge team so the right person can follow up.
Member guidance
Member App FAQ
Find the member guidance for reservations, household access, support, pricing, and legal records before opening a support request.
Member services
Use the Member App for discovery, reservations, activities, vessels, household access, support, and plan visibility.
Plan details, support requests, and household access stay available to the club team.
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Frequently asked questions
Who manages membership pricing?
The club team publishes current plans, trial options, discounts, and included benefits. Members only see plans that are available.
How does household access work?
Members can manage household, captain, billing, and guest access from the Household page.
Who can help with my member record?
Approved club and support teams can use only the member details needed to complete your request.